Posted: Wednesday, January 17, 2018 11:28 AM
The Director, Customer Engineering is responsible for the global product engineering of Lifestyle products specific to an individual customer. Relating to engineering development issues, the director will ensure successful engineering customer interface and will be the escalation path for the customer. With their team, they will be responsible for planning, managing, and completing development of the Lifestyle products. The team consists of a core engineering group in US and Mexico, and customer interface teams in Japan. The Director will ensure that engineering development is properly executed to meet customer deliverables and prototype deliveries while managing the team to adhere to high quality processes that ensure zero customer defects.
This position has direct responsibility of Amplifier Leads, Speaker Leads, and Resident engineers. The position has indirect responsibility for all engineering:related functions (transducer, hardware, software, mechanical, acoustics, and validation).
:This position owns successful delivery of customer milestones related to all engineering activities from quote to post launch.
:Build and manage customer relationships in US and Japan.
:Build and maintain a customer interface team : responsible to manage the customer from the entry:level to the senior:level. Responsible for evaluation, and development of team members.
:Ensure product costing targets are achieved for each product. Maintain records of BOM costs compared to targets; escalate within Harman when targets are not achieved. Ensure design actions are implemented to recover any cost variance in BOM cost target.
:Own and maintain the resource budget and cost of external resources. Ensure engineering resources are hired and qualified to meet the customer requirements. This includes resources in NA, EU, and China.
:Ensure engineering teams have equipment and facilities needed to meet customer requirements. This includes budget as well as acquisition.
:Make all decisions regarding product content, budget and timing to ensure the product is on:time, on:schedule, on:quality, and meets all customer acceptance criteria (Performance and Features).
:Manage product risk proactively, identify engineering risks and coordinate meetings with the PM and multi:discipline functions to address risks before they become issues.
:Evaluate engineering processes and metrics to track and measure engineering success. Update processes where needed to address customer:specific requirements. Ensure all engineering disciplines are designing per Harman processes and customer processes.
:Be the primary escalation point for both internal and external product communications for the dedicated customer base.
:Ensure customer requirements are communicated throughout Harman engineering teams. Ensure customer requirements are met with the product designed. Manage customer interface teams to clarify requirements when needed.
:Bachelors in Engineering, Masters preferred
:15+ years related technical experience in developing automotive electronics
:10+ years in engineering senior leadership
:Extensive experience in consulting and/or client:facing role is preferred
:Must have general knowledge of automotive Lifestyle systems and their applications.
:Must be able to articulate vision and influence decision making outcomes with internal stakeholders, external suppliers, and the customer.
:Must have a whatever:it:takes attitude using diplomatic leadership skills within a collaborative teamwork environment to accomplish the necessary results.
:Proven and effective communication, analytical, judgment, initiative and execution skills.
:Expertise in driving complex cost reduction projects and program deliverables
:Experience in audio product development
• Location: Ann Arbor, novi
• Post ID: 44928212 annarbor