Posted: Tuesday, September 12, 2017 5:04 AM
Requisition ID: 41704
At LensCrafters, we love eyes and we care about the people behind them.
LensCrafters is the largest optical retailer in North America with 900+ stores and as part of an eyewear industry leader, Luxottica, our love of eyes and higher standard of quality have made LensCrafters a leader in vision care for over 30 years.
The Associate Optometrist is a leader in the organization, delivering the brand promise, experience and the organization's key results through collaboration and teamwork. Ensures all patients receive the highest quality Optometric care by performing clinical protocols while maximizing results and practices growth through strong partnership with the MOD, SMM and team. The Associate Optometrist delivers key performance indicators and serves as a leading ambassador of the Brand inside and outside the organization who is driven by passion and high standards to always go above and beyond.
MAJOR DUTIES and RESPONSIBILITIES
:Ensures executional excellence and winning results in partnership with the MOD and store team.
:Demonstrates commitment to exceed results through strong competency in KPI management and high accountability.
:Ensures Brand is known as the leading optical provider within the community.
:Operates as successful stakeholder to all leaders within the organization and local market.
:Places the patient/customer 1st and delivers excellent service.
:Strives to exceed expectations on all KPIs.
:Conveys a commitment to providing unsurpassed Patient Service through ensuring staff performs the following Service Process steps:
:Address all patients/customers visual life style needs
:Make eyewear recommendations based on patients/customers' needs
:Explain each step of the eye exam; listen carefully to patients/customers
:Utilize available tools and visual aids to summarize and ensure patients understand each aspect of their vision, eye health, and overall well being
:Communicate effectively with patients the need for annual eye exams. Ensure all patients are appointed in TAB for their next eye exam
:Conducts all services in accordance with protocol and accepted standards of care.
:Ensures all patients receive accurate diagnosis and appropriate recommendations.
:Establishes a positive Doctor/patient relationship.
:Utilizes and leverages effectively all technology to deliver unsurpassed patient/customer experiences.
:Ensures office systems are maintained.
:Maintains State Licensure in good standing and practices to the full scope of that license, responsible for maintaining Continuing Education requirements.
:Provides effective training and guidance to team members making use of Company provided programs.
:Delivers clear, motivating and constructive feedback in a timely manner to all associates.
:Creates a positive culture linked to the corporate culture; identifies what motivates each individual and directs conversations and actions appropriately.
:Encourages associate decision making at the level closest to the patient.
:Maximizes partnerships through leadership, participation and involvement.
:Takes pride in the appearance of the office.
:Maintains safe working environment for all associates/patients.
:Leads by example.
:Doctor of Optometry
:Commitment to quality patient care
:Knowledge of current Optometric theory and technology
:Strong communicator and listener
:Problem solving ability
:Solid Organization skills
• Location: Ann Arbor
• Post ID: 39330847 annarbor