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Posted: Friday, December 29, 2017 2:38 PM

Job Description:/h3:
Fresh Healthy Café Manager

Discover a fresh and healthy lifestyle
When you join the FRESH Healthy Café team, you get to work with the freshest ingredients, the best systems and some of the nicest people in the business. It all starts here

Job Summary and Mission
This position contributes to Fresh Healthy Cafés success by managing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Fresh Healthy Cafe Experience for our customers. Models and acts in accordance with Fresh Healthy Cafe guiding principles.

Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
:Acts with integrity, honesty and knowledge that promote the culture, values and mission of Fresh Healthy Cafe.
:Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
:Anticipates customer and store needs by constantly evaluating environment and customers for cues.
:Communicates correction information to ownership and executes those supported changes to maintain an optimal working environment during each shift.
:Training and assisting Assistant managers and or team leaders by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store ownership on partner performance during shift.
:Contributes to positive team environment by recognizing alarms or changes in partner or staff morale and performance and communicating them to the store Ownership.
:Creates a positive learning environment by providing very clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
:Ensuring leadership partners and all staff are providing exceptional customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
:Develops productive relationships with Assistant management, shift team leaders and staff by understanding and addressing individual motivation, needs and concerns.
:Executes store operations during scheduled shifts. Ensuring all operation reports, such as opening, closing, daily checklist and ordering procedure and logs are completely done as assigned.
:Ensures all cash management, register policies and procedures are correctly done and completed. Ensures proper cash management practices are followed by shift leadership and team.
:Observe, reviews and follows up with Assistant managers, crew leaders, and members during the shift to ensure the delivery of exceptional customer service and consistent delivery for all customers.
:Ensures quality beverages and food products are consistent for all customers by adhering to all recipe and presentation standards without any deviation. Follows health, safety and sanitation guidelines for all products
:Ensure all food, beverage and back station cleaning procedures are completed without exception
:Collaborate with and ensure Assistant manager, or team leadership recognizes and reinforces individual and team accomplishments by using existing organizational tools and to find new, creative, and effective methods of recognition.
:Maintains and ensures regular and punctual attendance for all team leaders and crew members
:Ensure all schedules are complete with optimal coverage (minimizing under or over staffing) on a two week to deliver to ownership for approval.
:Ensure all food orders are completed twice a week with focus on optimal stock and storage.
Summary of Experience
Customer service experience in a retail or restaurant environment : 1 year

Basic Qualifications
:Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation


• Location: Ann Arbor

• Post ID: 44614457 annarbor is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018