Posted: Tuesday, September 12, 2017 5:01 AM
A Career at HARMAN
We are ONE HARMAN.We are greater than the sum of our divisions or brands. We proudly talk about our many iconic brands and describe how our technologies are transforming the car, the workplace and everywhere in between. We work hard. We create useful, playful, beautiful things. We strive for excellence and we aim to win as a team. No matter the position, every employee at HARMAN is expected to demonstrate our core competencies: leadership, change:orientation, collaboration, judgment and a results:driven mindset. At HARMAN, we expect brilliance. You can expect a career full of brilliant possibilities.
The position has the responsibility for product quality delivered toOEM customers in an electrical or electronic component setting. This includes but is not limited to 0:km management, new product introduction and supplier quality. The Senior Quality Engineer is the voice of the customer withinHarman. The position will work in cross:functional teams (program management, engineering, and operations) in addressing customer concerns.The Senior Quality Engineer must be a champion of problem investigation and problem solving tools. The person must be process disciplined, enthusiastic, and able to work effectively with individuals at all levels of the internal and customer organization. The person must be able to meet deadlines and work to get the job done.
:Be the lead Quality interface and Voice of the OEM Customer
:Champion suspect product (speaker, amplifier, head unit) field investigations to closure
:Provide outstanding customer support with investigation updates
:Conduct preventative quality visits at customer locations for a proactive quality approach
:Responsible for developing detailed knowledge of the customer's product and processes.
:Meet with customer representatives to provide technical support for product functionality or processing concerns
:Investigate and recommend processes and improvements for resolving, eliminating and preventing negative quality issues
:Recommend and drive improvements to facilitate customer satisfaction
:Responsible for scorecard management reviews and applying corrective actions to manage the customer scorecard to ensure positive ratings forour products
:Analyze, compile, review and regularly report customer quality metrics such as PPM/ 0km performance. Develop presentations for quality reviews by internal and customer groups
:RepresentHarman at customer meetings, conferences and training; AssureHarman is current and in compliance with customer quality requirements
This position has no supervisory responsibilities.
:Education: Bachelor's degree with a preference forengineering or equivalent (electrical or mechanical)
:Minimum 5 years of progressively responsible and successful experience in an automotive quality role, or a combination of engineering and quality roles in an operations environment
:Minimum 3 years of experience with automotive electronics, preferably audio and/or infotainment modules
:Must have 2+ years of experience using AIAG guidelines (APQP, PPAP, PFMEA)
:Must have excellent analysis and problem solving skills
:Practical experience in root cause analysis using tools , Fault Tree Analysis, Root Cause Failure Analysis, Fish bone, Pareto, 5Y, Is:Is not, Cause and Effect, etc.
:Excellent interpersonal, organizational, verbal and written communication skills required
:Willingness to travel locally 10:20 of the time
:Willingness to work in an office in Novi, MI
:Any offer of employment is contingent upon the successful completion of a background investigation and drug screen.
HARMAN (harman) designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automat
• Location: Ann Arbor
• Post ID: 39331447 annarbor