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Posted: Wednesday, September 6, 2017 3:33 AM

Job Description:/h3:
Do you have customer service experience and enjoy troubleshooting and helping others? Are you tech savvy? If yes, read on
Job Description
As DaySmart Software continues to grow, so too does our need to employ highly skilled and motivated support team members to provide our customers with exceptional support. As such, we are currently seeking highly motivated team members that have a versatile customer service and technical skill set and who are willing to take on new challenges in an exciting, team:based environment
Responsibilities
:Provide superior customer service to DaySmart customers
:Field trouble:shooting questions over the phone (occasionally chat or email) regarding networking, hardware, additional software services, reporting discrepancies, etc. for a wide range of customer skill levels
:Field general use questions over the phone (occasionally chat or email) about the software and additional services
:Train customers how to utilize the software, features, and additional services such as email marketing, text reminders, phone applications, and online booking websites
:Assist in exporting existing customer data for our database conversion team and assist in importing the converted data into the customers software
:Document customer issues, questions, and concerns and steps taken to resolve the call
:Upsell additional add:on services
:Return calls to customers regarding extended resolution issues
:Participate in daily departmental meetings communicating your recent customers issues and concerns
:Communicate possible software bugs and possible customer specific database issues to management
:Special projects assigned as needed (For example: mobile app testing, beta version testing for desktop software, customer follow up regarding reviews left by customer, database conversion, building computers, etc.)
Required Qualifications
:Proficient in using Windows and MS Office
:Customer service experience
:Positive attitude
:Excellent communication skills
:Excellent problem solving skills
:Eagerness to learn and grow
:Ability to adapt quickly
:Passion for helping others
:Ability to work until 9pm or later during weekdays
Bonus Qualifications
:Experience building computers
:Experience building websites
:Ability to work Saturdays
:SQL Experience
About the Company
DaySmart Software specializes in the design, development and sale of POS and management software solutions. Our software has been used by over 50,000 businesses globally serving salon, spa, pet grooming, and tattoo industries. We currently support our products on the following platforms: Microsoft Windows, iOS, Android OS, and Web.
Company Description:/h3:
We (Amy Cell Talent) are a talent matchmaking firm that helps tech companies find great candidates for hard to fill roles. Please apply to this position using the application button (Apply Now). Please do not send resumes direct to the employer (per their request), as you will not be considered for the role. Learn more about Amy Cell Talent at AmyCellTalent. : Thanks

Source: https://www.tiptopjob.com/jobs/71643058_job.asp?source=backpage


• Location: Ann Arbor

• Post ID: 39285147 annarbor
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