Posted: Saturday, September 2, 2017 11:59 PM
Randstad in partnership with The Hanover Insurance Group are actively hiring multiple Service Representative's to join their Commercial Lines Customer Service Center team on a long term contract, located at their regional office in Howell, MI. The Hanover Insurance Group is an industry leading Property & Casualty Insurance Co. with over 160 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance) The Hanover Insurance offers a collaborative environment that fosters development and growth.What's in it For You?- Career Development: Long term contract with Randstad and the potential for converting to full time employment with Hanover. Offering comprehensive job training and continued mentorship ongoing.- Compensation: $16.00/hour; averaging 38.75 hours per week- Schedule: Monday - Friday 8:30am-5:00pm- Benefits: Yes, Randstad offers major medical insurance, dental, vision, and 401K.Position Overview/Summary:Within specific guidelines, as a Service Representative in the Commercial Lines Customer Service Center; you are responsible for providing timely, quality service to Agents, commercial policy holders, and Direct Service Agents (DSAs) in a multi-state territory. This includes assisting with completing certificates of insurance and ID cards, managing incoming emails, faxes and mail, output assembly and mailings, and providing back-up assistance to DSAs as needed.Responsibilities/Essential Functions:- Provide timely, quality service to Agents, commercial policy holders, vendors and DSAs.- May answers telephone inquiries from Commercial lines policy owners and Agents.- Handles incoming requests from customers and Agents regarding billing questions (ie misapplied funds, billing breakdowns, etc.), policy change requests and Certificates of Insurance. Enters information into multiple rating and policy issuance systems.- Maintains accurate manual and procedural information.Key Measures of Success:- Service- Quality- ProductivityEducation and Experience:- High School Diploma required; college degree preferred.- Typically have 2 or more years of related experience in the areas of Customer Service, Retail, Administrative or Operations support. Preferred working knowledge of Commercial Rating and Agency Customer Service.- Proficiency in operating and interpreting proprietary software programs. Possesses the knowledge to access all applicable on-line resources.- Demonstrated strong written and oral communication skills including active listening skills with an ability to tailor the content to the specific audience.Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
• Location: Ann Arbor
• Post ID: 39149407 annarbor