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Posted: Saturday, September 2, 2017 5:19 PM

Customer Care RepresentativeJob Summary The Customer Care Representative takes customer calls and responds to live chats in a high-volume Call Center. Duties include helping customers find the right parts, placing orders, answering questions, and resolving errors with orders. This position requires superb communication skills, problem-solving skills, and interpersonal skills. The Customer Care Representative reports to the Call Center Manager.Essential DutiesAnswer sales and customer service callsRespond to live chatsHelp customers find the parts they're looking forAnswer customers' questions and explain company policiesPlace orders for customersIdentify and resolve errors with ordersProcess order returnsTrack status of ordersNonessential DutiesWork in camera room to weigh, measure, and photograph partsAssist customers in person at retail counterWork on miscellaneous data entry projectsKnowledge and ExperienceAt least one year of experience in a call center or in a customer service positionPrevious appliance, lawn equipment, HVAC equipment, or power tool sales experience preferredStrong computer and typing skillsPersonal AttributesExceptional verbal and written communication skillsExceptional interpersonal skillsAccuracy and attention to detailStrong problem-solving skillsAbility to handle multiple tasksAbility to handle stressful customer interactionsWork ConditionsHigh-volume call centerCubicle with two monitorsThis job description reflects the essential duties for this position. Management reserves the right to reassign duties or assign additional duties as necessary.Customer Care RepresentativeJob Summary The Customer Care Representative takes customer calls and responds to live chats in a high-volume Call Center. Duties include helping customers find the right parts, placing orders, answering questions, and resolving errors with orders. This position requires superb communication skills, problem-solving skills, and interpersonal skills. The Customer Care Representative reports to the Call Center Manager.Essential DutiesAnswer sales and customer service callsRespond to live chatsHelp customers find the parts they're looking forAnswer customers' questions and explain company policiesPlace orders for customersIdentify and resolve errors with ordersProcess order returnsTrack status of ordersNonessential DutiesWork in camera room to weigh, measure, and photograph partsAssist customers in person at retail counterWork on miscellaneous data entry projectsKnowledge and ExperienceAt least one year of experience in a call center or in a customer service positionPrevious appliance, lawn equipment, HVAC equipment, or power tool sales experience preferredStrong computer and typing skillsPersonal AttributesExceptional verbal and written communication skillsExceptional interpersonal skillsAccuracy and attention to detailStrong problem-solving skillsAbility to handle multiple tasksAbility to handle stressful customer interactionsWork ConditionsHigh-volume call centerCubicle with two monitorsThis job description reflects the essential duties for this position. Management reserves the right to reassign duties or assign additional duties as necessary.

Source: http://www.juju.com/jad/00000000c3ed1o?partnerid=af0e5911314cbc501beebaca7889739d&exported=True&hosted_timestamp=0042a345f27ac5dc192a42bcab02a53985ae36ee634d305b8d6440889150f360


• Location: Ann Arbor

• Post ID: 39120017 annarbor
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