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Posted: Tuesday, January 30, 2018 6:11 PM

Make a Lasting Impact Systems Engineer, Networking Ann Arbor, MI At ITHAKA, we think nothing is better than knowing we are having a positive impact on the world. We impact the lives of millions of people and thousands of institutions every day both in groundbreaking ways and in small ways that mean a lot. Our Organization As a not-for-profit organization, we care deeply about our mission. We work with leaders in the global higher education community to advance and preserve knowledge and to improve teaching and learning through the use of digital technologies. We also help colleges and universities develop strategies that will broaden access to higher education while reducing the cost and improving student outcomes. We are passionate about the value of education and are driven to help our universities, colleges, and high schools become better, more affordable, and more effective, and to reach beyond these traditional walls to support learners everywhere. In two decades, we have launched some of the most transformative and widely used services in higher education: JSTOR, Portico, and Ithaka S+R. In addition, ITHAKA recently entered into a strategic alliance with Artstor and furthers a number of Artstor's initiatives. Our 300+ employees work closely with our user communities, day in and day out, to build and continuously improve upon these services, and to identify new opportunities to expand access to knowledge and learning. As a successful, growing organization in a demanding and dynamic environment, we challenge ourselves to retain an entrepreneurial spirit that pursues and embraces change. ITHAKA is headquartered in New York, New York with additional offices in Ann Arbor, Michigan and Princeton, New Jersey and provides legal oversight and services for, Artstor, also located in New York, New York. We also manage a subsidiary, Ithaka International, LLC. to expand our impact globally. Mission and Funding We are proud to be a not-for-profit organization, but our status is a reflection of our mission, not our funding model. Our work across these services is highly valued in the global higher education community, and we cover our costs by collecting fees in exchange for the access, preservation, and research and consulting services we provide. That exerts a real discipline on our operations in that we must continually adapt to the needs of our audiences to be worthy of their support. Thousands of higher education and related institutions around the world are ITHAKA's primary financial supporters; their JSTOR participation fees provide 88% of ITHAKA's revenue. Our 99% renewal rate for JSTOR generates stable recurring income, alleviating the dependency on fundraising that many not-for-profits experience. Because the organizations share our commitment to our mission, we have the financial resources necessary to maintain a great work environment that encourages innovation and excellence. The Role ITHAKA has 350+ employees in 3 office locations and runs business systems serving our people 24/7. Your job is to stay ahead of the game, installing and maintaining the server and operating systems required so that every person can do their best work every day. Our organization and this role are unique and will provide you with an opportunity few other places can offer including: The chance to work with a small, tight knit team, in an environment that is continually evolving through the use of new, modern platforms and services in the ITHAKA data centers.Opportunities to maintain, enhance, and implement efficiencies focused on business operations.Relationships with business owners where you provide value added benefits by developing solutions to address business needs.Being part of a group with standardized procedures and workflows, and direct engagement with Desktop Support staff and Infrastructure team members.Contribute to the construction of world-class IT organization. Specific Objectives and Responsibilities The Systems Engineer, Networking's responsibilities may include, but will not be limited to the following: Maintain network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor. Evaluate and help correct network performance issues including availability, utilization, throughput, and latency;Identify, develop, and refine procedures and processes to continuously improve the operations of the IT and networking organization with manageable, scalable standards and best practices;Support the IT organization by implementing network changes required for implementation and/or decommissioning of services;Implement network specifications by conferring with users, analyzing workflow, access information, and security requirements;Develop network infrastructure projects and participate in the selection, installation, configuration, testing and implementation of network equipment;Triaging networking trouble reports, resolving as appropriate, and/or gathering relevant data to expedite the resolution process;Upgrades network components by conferring with vendors; developing, testing, evaluating, and installing enhancements;Develop and maintain clear, concise, procedural and network system documentation;Participate in educational opportunities: reading professional publications, maintaining personal peer networks, participating in professional organizations;Work individually and as part of a team to accomplish organization goals focused on innovation, cost reduction, efficiency, performance, reliability, and administrative management;Install and maintain networking hardware and software, including routine security patching and performance tuning;Assisting Systems Engineers in providing ongoing support and maintenance;Continually enhance monitoring and alerting systems ensuring staff are alerted on actionable items;Define and provide performance metrics;Interacting with vendors as needed;Travel between the offices may be required (Regular after hours support. Challenges You'll Overcome Aid in the design and implementation of technical solutions for both internal and external business functions. This may include new hardware and software tools to support this growing entity.Supporting routine maintenance/replacement cycles in order to maintain a modern and current network infrastructure.Develop and grow ITHAKA's security awareness and protection through tool/solution research and selection process and implementation.Identify, develop, and refine procedures and processes to continuously improve efficiency in operations of the IT organization with manageable, scalable standards and best practices. Skills, Experience, and Characteristics Bachelor's Degree (or equivalent professional experience) preferably in Computer Science or a related discipline.5-8 years previous network administration experience maintaining a complex enterprise class network infrastructure across multiple offices and data-center locations, and integration with cloud infrastructure.In depth experience with Cisco networking equipment and network management software, including firewalls, load balancers, WAN acceleration, wireless controllers, and access-points; CCNA or CCNE Certification.Familiarity/experience with Cisco/Unity voice communication technologies, physical/softphone end-points, and video-conferencing technology.Familiarity/experience with Cisco/Tandberg video conference protocols and technologiesFamiliarity/experience with AWS/Cloud/VPC networking technologies.Ability to work as member of a concerted team, but also able to take the initiative with projects and act independently to complete those projects.Ability to plan and direct the technical work of other technical personnel including vendors and service providers.Must be detail oriented and demonstrate a strong customer service focus.Advanced problem-solving skills and the ability to work with innovative solutions.Ability to identify and resolve network-related problems.Strong interpersonal, writing, and communications skills.Strong knowledge of the principles, practices, and procedures involved with computers and LAN and WAN networks; good knowledge of the various applications and other software required to maintain computer and area operating systems.Ability to install, monitor and maintain computer, LAN, WAN, and VPN hardware and software products.Familiarity/experience with authentication, encryption, and certificate technologies.Familiarity/experience with tools such as Netflow, P/MRTG, Fluke, LinkRunner, Pixlr, Snort, PCAP, Wireshark.Knowledge of the use, function and potential of web applications.Good knowledge of command line toolsets and scripting. Work for us Come join our team of talented and dedicated people with great ideas who want to make the world a smarter place. Individuals will be rewarded with excellent career development and a fantastic benefits package that includes: Choice of two medical plans, one at no cost to the employeeEmployer paid dental, vision, life insurance, and employee assistance programsEmployer contributed retirement and much, much more How to apply: Interested candidates can submit their resume, a detailed cover letter, and salary requirements to: ITHAKA is an equal opportunity/affirmative action employer.


• Location: Ann Arbor

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