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Posted: Thursday, September 7, 2017 1:17 PM

Job Description:/h3:
We are seeking a Network Technician to join our team You will help support and maintain clients computers, servers, and networks.
:Analyze, troubleshoot, and evaluate existing wired and wireless network systems
:Handle repairs and exchanges of defective devices
:Collaborate on the improvement of network design and connectivity
:Perform routine network maintenance
:Maintain inventory of network electronics
:Previous experience in IT or other related fields
:Fundamental knowledge of networking, hardware, and software
:Ability to prioritize and multitask
:Strong troubleshooting and critical thinking skills
:Deadline and detail:oriented
:Records accurately time spent, and tickets completed in ConnectWise
:Enters and submits accurate time:sheet when time:sheet is due
:Shows up on time client sites and meetings
Essential job functions
:Infrastructure build and repair
:Basic server loads, log:on script creation and modification
:Server OS and application troubleshooting
:Anti:virus software installations
:Switch and hub installations
:Basic router work
:Basic Firewall Installations
:Network and phone wiring experience
Documentation and Training
:Testing and learning of beta software in a test environment
:Certification tests and study (some performed off hours)
:Development of procedures and knowledgebase materials
:Enters appropriate documentation into ConnectWise, LabTech, SharePoint and the like
Troubleshooting and repair of workstations for LTI:IT clients:
:Computer reloads (all Windows platforms)
:OS and application troubleshooting
:Backup software and backup job monitoring and tuning
:Computer PMs and monitoring
Responding to support requests:
o Workstation application installations and upgrades
o Software patches
o User account modifications
o Server share and permission modifications
o Response times within acceptable range
o Other related requests

When not scheduled for client work, time will be spent around the below items:
o Help Desk clean up, ticket follow up
Specifically ticket follow up to ensure it meets SLA agreements
o Updating documentation into internal systems, ConnectWise, LabTech, SharePoint etc.
o Updating clients inventory documentation
o Testing and learning of beta software in a test environment to keep LTIIT as an innovative market leader
o Certification tests and study (some performed off hours)
o Development of procedures and knowledgebase materials
o Covering emergency impromptu shifts at clients when needed
o Client project work outside of maintenance agreement
o Researching support needed for more advanced tickets

Required skills
Onsite presence at clients, unless notified of a remote shift
Ongoing training and study some of which will be performed on personal time (materials and passed tests paid* See Certification guide)
Presents themselves in a professional manner
o Excellent problem solving / logic skills
Strong interpersonal skills
Strong customer service skills
Strong communication
Use of ConnectWise or LabTech software a plus

Work conditions
Usual work hours average to 40 hours per week
Occasional weekend / after:hours work with special project pay when approved by management
Travel to work sites is expected (you must provide your own vehicle)
Moving of monitors and computer equipment weighing up to 55 pounds
Wiring work
o May require climbing a ladder
o May require the use of power and hand tools
o Ability to work in a safe manor when doing wiring work, or moving clients equipment
Company Description:/h3:
LTI Information Technology is comprised of a team of technical professionals. We pride ourselves as a team first and technicians second. While computers are our passion, we understand that we learn and operate better together. We offer our clients access to a wide range of technical e


• Location: Ann Arbor

• Post ID: 39364672 annarbor is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017