Posted: Saturday, September 2, 2017 2:18 PM
Job DescriptionWe are seeking a Network Technician to join our team! You will help support and maintain clients computers, servers, and networks.Responsibilities:Analyze, troubleshoot, and evaluate existing wired and wireless network systemsHandle repairs and exchanges of defective devicesCollaborate on the improvement of network design and connectivityPerform routine network maintenanceMaintain inventory of network electronicsQualifications:Previous experience in IT or other related fieldsFundamental knowledge of networking, hardware, and softwareAbility to prioritize and multitaskStrong troubleshooting and critical thinking skillsDeadline and detail-orientedRecords accurately time spent, and tickets completed in ConnectWiseEnters and submits accurate time-sheet when time-sheet is dueShows up on time client sites and meetingsEssential job functionsInfrastructure build and repairBasic server loads, log-on script creation and modificationServer OS and application troubleshootingAnti-virus software installationsSwitch and hub installationsBasic router workBasic Firewall InstallationsNetwork and phone wiring experienceDocumentation and TrainingTesting and learning of beta software in a test environmentCertification tests and study (some performed off hours)Development of procedures and knowledgebase materialsEnters appropriate documentation into ConnectWise, LabTech, SharePoint and the likeTroubleshooting and repair of workstations for LTI-IT clients:Computer reloads (all Windows platforms)OS and application troubleshootingBackup software and backup job monitoring and tuningComputer PMA cents € (TM) s and monitoringResponding to support requests:o Workstation application installations and upgradeso Software patcheso User account modificationso Server share and permission modificationso Response times within acceptable rangeo Other related requests A' . When not scheduled for client work, time will be spent around the below items:o Help Desk clean up, ticket follow upA' | Specifically ticket follow up to ensure it meets SLA agreementso Updating documentation into internal systems, ConnectWise, LabTech, SharePoint etc.o Updating clients inventory documentationo Testing and learning of beta software in a test environment to keep LTIIT as an innovative market leadero Certification tests and study (some performed off hours)o Development of procedures and knowledgebase materialso Covering emergency impromptu shifts at clients when neededo Client project work outside of maintenance agreemento Researching support needed for more advanced tickets Required skillsA' . Onsite presence at clients, unless notified of a remote shiftA' . Ongoing training and study some of which will be performed on personal time (materials and passed tests paid* See Certification guide)A' . Presents themselves in a professional mannero Excellent problem solving / logic skillsA' . Strong interpersonal skillsA' . Strong customer service skillsA' . Strong communicationA' . Use of ConnectWise or LabTech software a plus Work conditionsA' . Usual work hours average to 40 hours per weekA' . Occasional weekend / after-hours work with special project pay when approved by managementA' . Travel to work sites is expected (you must provide your own vehicle)A' . Moving of monitors and computer equipment weighing up to 55 poundsA' . Wiring worko May require climbing a laddero May require the use of power and hand toolso Ability to work in a safe manor when doing wiring work, or moving clients equipmentCompany DescriptionLTI Information Technology is comprised of a team of technical professionals. We pride ourselves as a team first and technicians second. While computers are our passion, we understand that we learn and operate better together. We offer our clients access to a wide range of technical expertise from Microsoft Exchange and Server to Cisco Certified Networking. The team is essential to supporting such a diverse technical landscape.Our technicians enjoy working in a fast paced environment on the cutting edge of technology. By using our combined strength we learn at an advanced rate with direct hands-on experience. Go from virtually no technical experience to a level one technician in 6 months to a year. We offer a vast variety of clientele with a range of systems. Choose your area of expertise and be compensated for advancing your technical skill set. Specialize in one area or immerse yourself in several disciplines. Enjoy being both a teacher and a student for your colleagues and develop your skill. Take charge of technical support for a client you care about and help your team be at their best! Apply today!
• Location: Ann Arbor
• Post ID: 39106382 annarbor