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Posted: Sunday, September 3, 2017 4:06 PM

Job Description:/h3:
ob Description
The Director of Program Management supports the successful development and maintenance of long:term, mutually:beneficial relationships with ArborMetrixs customers. This goal will be achieved by working directly with select strategic customers and through a team of ArborMetrix Program Managers that the director will recruit, develop and lead. The director will work closely with his/her peers in operations, product Management, sales and other functional areas to drive and facilitate overall company success.

Primary Responsibilities
:Attract, develop, and retain the best talent to ensure the highest standard of ArborMetrix excellence
:Provide leadership for program managers, creating a culture of teamwork, customer focus, accountability, and quality execution
:Manage select strategic customer relationships including overall satisfaction, direction, expectations, and escalation
:Establish and manage Agile project methodology incorporating structures, processes, documentation and reporting that fits the needs of the program/project and puts emphasis on the quality of decision making and timely delivery
:Develop and lead team in program management, customer service, and problem solving skills
:Build and maintain key customer relationships
:Participate in selling process including negotiations
:Facilitate customer discussions for planning and review of executional accomplishments or shortcomings
:Develop and implement communication and interaction strategies with clients and functional partners to ensure efficient delivery
:Ensure all projects align to the companys strategic growth and financial. Deliver team OKRs that support company objectives
:Ensure projects meet objectives, including budgets and schedules
:Provide guidance on tradeoffs and priorities to key internal and external stakeholders
:Partner with all ArborMetrix teams to ensure appropriate planning, executions, communication, measurement, and leadership to enhance project success rate and accountability
:Proactively encourage innovation, continuous improvement, and growth
:Bachelors Degree in Healthcare Administration, Engineering, Math, Statistics, Finance or related field required
:Minimum of 5 years experience in program/project management
:7+ years of experience in data, informatics or biostatistics, and experience working with large data sets. Ability to interpret data and its relevance on a wide range of health topics is a plus
:5+ years of progressively responsible Director level experience is highly desirable, preferably to include informatics and quality/cost improvement.
:Effective at developing strategies for growth and developing positive customer relationships. Highly collaborative, cross:functional and systematic.
:5+ years of successful experience in managing a large scale Enterprise Data Warehouse preferably in a healthcare environment
:Excellent presentation, communications, and negotiation skills
:Understanding of Agile software development methodologies
:Demonstrated capability for problem solving, sound judgement, and assertiveness
:Able to prioritize and focus on project deliverables and quality in a rapidly changing environment
:Excellent MS Project and MS Office toolset skills (Word, Excel and PowerPoint)
:Masters Degree in engineering, business or related field preferred
:Project management certification e.g. PMP or related certifications a plus
:Experience with electronic health records, health information systems and healthcare applications a plus


• Location: Ann Arbor

• Post ID: 39114407 annarbor is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017