Posted: Tuesday, September 5, 2017 4:31 AM
The Role: As the Customer Operations Tech at LLamasoft, you will be responsible for managing, tracking, and distributing customer and user licenses for LLamasoft's suite of supply chain design products. You will work closely with our clients to assist and troubleshoot software installations and license activations to ensure a good start with their user experience. You may also manage, order, and process licenses for our third party vendor solutions. Responsibilities: Reports to Customer Operations Manager Assists internal users and external customers with installation, support, and license deployment Creates and maintains user, software, and troubleshooting documentation Provides first tier help desk support in customer installation troubleshooting of product offering Works closely with internal departments on sending out software trial requests Manages, tracks, and issues licenses for new purchases, renewals, partner projects, training, etc. Qualifications: Associates degree or related technical experience. 1-3 years of experience in IT Knowledge of information technology and IT products Excellent written and verbal communication skills Excellent organization skills and the ability to work on multiple tasks simultaneously A strong work ethic, coupled with a sense of responsibility and a "do what it takes to get the job done" attitude Microsoft Office Product Experience Ability to work as a team and work independently Experience with configuring/supporting windows software and hardware Desired Additional Skills: Experience in Help Desks and/or Support Centers Experience with Microsoft SQL Server (basic knowledge of SQL a plus Experience with a CRM tool (ie. SalesForce.com) About LLamasoft: LLamasoft provides software and expertise to help companies design and improve their supply chain operations. We enable companies to model, optimize and simulate their supply chain operations, leading to major improvements in cost, service, sustainability, and risk mitigation. Supply Chain Guru(R), LLamasofts flagship product, is the leading supply chain design and predictive analytics application available in the market today. LLamasoft is expanding its product offering into multiple design platforms as well as enterprise solutions. Since 1999, LLamasoft has helped hundreds of global organizations in over 30 countries leverage their unique blend of technology and deep domain expertise to drive competitive advantage and savings across their supply chain operations. LLamasoft offers a stimulating small company atmosphere where your efforts will have a significant impact on global logistics and our companys success. We are a fun, results-driven company that centers on developing high quality software, not work schedules and dress codes. We are driven by people who have a passion for technology and innovation. If you are excited about software development and looking for a fun and flexible environment in a growing company, please apply! LLamasoft is an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
• Location: Ann Arbor
• Post ID: 39282842 annarbor