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Posted: Sunday, August 27, 2017 8:39 PM

Administrative Assistant IPay Rate InformationThis position is represented by the AFSCME union and starting pay is $16.87/hour. This position is eligible for step pay increases and potential progression increases. Please reference AFSCME's collective bargaining agreement located at:-Resources/Pages/Compensation-and-Contracts.aspx Job progressions serve as a way for union employees to demonstrate additional technical competencies, knowledge and skills to enhance their benefit to the City. The progression allows employees to enhance their job responsibilities and pay through demonstration of increased competencies.Benefits offered with this position include:Defined benefit pension plan401a with City matchOptional 457 Deferred Compensation planReciprocal Pension Credit, available for pension-qualified applicantsRetiree health reimbursement accountVery generous medical/dental/vision/pharmacy plansPaid vacation, personal time, floating holiday, plus sick days. Unused vacation and sick time rolls overShort-term and long-term disability, life, and AD&D insuranceFlexible spending accountsYou can earn up to $500 annually by participating in our Wellness Incentive Programs. These dollars will be deposited into a health reimbursement account (HRA), which can be used toward eligible health care expensesTuition reimbursement $2500, must be employed 1 year to be eligibleEmployee assistance programVoluntary benefits like accident coverage, critical illness, LegalShield, and Identify TheftRole SummaryTo deliver general administrative support and assistance, as part of the customer service team. Essential DutiesCoordinating the customer service aspect of the Service Area and/or front office. Developing customer relationships by listening and understanding the customer (both internal and external), anticipating and providing solutions to customer needs, and giving high priority to customer inquiries and satisfaction. Performing administrative duties to assist Service Area management such as scheduling meetings, facilities and service events, composing and distributing correspondence and preparing a variety of documents. Providing general front office support including answering telephones, preparing and receiving correspondence, distributing correspondence in a timely manner, maintaining contact information and coordinating work with fellow employees. May support numerous Boards and commissions on a monthly basis, including attending meetings, booking conference rooms, creating packets, establishing agendas, taking minutes and inputting documents and minutes into clerk's office software. May require attendance at occasional evening meetings. Operating a personal computer, calculator and other standard office equipment, organizing and sorting information in a variety of forms. Maintaining physical and electronic documents and records according to specified procedures/systems, physical copies and electronic back-ups of documents and records and managing specified document retention schedule. Entering data in physical or electronic records according to specified procedures/systems. Organizing data in a variety of ways to answer questions and create reports in support of management decisions. Answering questions and performing basic functions related to one or more municipal programs or processes. Supporting others in the use and maintenance of designated hardware and software, troubleshooting problems and correcting system issues. Related WorkProviding services in all areas of expense and revenue processing, tracking and reporting. Working with department budget on an entry-level basis. Taking payments over the phone and at customer service desk. Keeping office technology programs current and within City policy. Acquiring advanced knowledge of software applications and the ability to troubleshoot, maintain and expand system functionality. Performing related work as assigned.Training and Experience - RequirementsHS Diploma/GED1-2 years of office experience/customer service or related fieldRelated Titles: Office Support, Bank Teller, Lead Teller, Office Technician, Management Assistant, Executive Assistant, Office Manager, Banking Relations Manager, Administrative Support, Front Desk Manager, Banking Relationship, Customer Relations, Customer Service Representative, Branch Relationship Banker, Retail Manager.Administrative Assistant IPay Rate InformationThis position is represented by the AFSCME union and starting pay is $16.87/hour. This position is eligible for step pay increases and potential progression increases. Please reference AFSCME's collective bargaining agreement located at:-Resources/Pages/Compensation-and-Contracts.aspx Job progressions serve as a way for union employees to demonstrate additional technical competencies, knowledge and skills to enhance their benefit to the City. The progression allows employees to enhance their job responsibilities and pay through demonstration of increased competencies.Benefits offered with this position include:Defined benefit pension plan401a with City matchOptional 457 Deferred Compensation planReciprocal Pension Credit, available for pension-qualified applicantsRetiree health reimbursement accountVery generous medical/dental/vision/pharmacy plansPaid vacation, personal time, floating holiday, plus sick days. Unused vacation and sick time rolls overShort-term and long-term disability, life, and AD&D insuranceFlexible spending accountsYou can earn up to $500 annually by participating in our Wellness Incentive Programs. These dollars will be deposited into a health reimbursement account (HRA), which can be used toward eligible health care expensesTuition reimbursement $2500, must be employed 1 year to be eligibleEmployee assistance programVoluntary benefits like accident coverage, critical illness, LegalShield, and Identify TheftRole SummaryTo deliver general administrative support and assistance, as part of the customer service team. Essential DutiesCoordinating the customer service aspect of the Service Area and/or front office. Developing customer relationships by listening and understanding the customer (both internal and external), anticipating and providing solutions to customer needs, and giving high priority to customer inquiries and satisfaction. Performing administrative duties to assist Service Area management such as scheduling meetings, facilities and service events, composing and distributing correspondence and preparing a variety of documents. Providing general front office support including answering telephones, preparing and receiving correspondence, distributing correspondence in a timely manner, maintaining contact information and coordinating work with fellow employees. May support numerous Boards and commissions on a monthly basis, including attending meetings, booking conference rooms, creating packets, establishing agendas, taking minutes and inputting documents and minutes into clerk's office software. May require attendance at occasional evening meetings. Operating a personal computer, calculator and other standard office equipment, organizing and sorting information in a variety of forms. Maintaining physical and electronic documents and records according to specified procedures/systems, physical copies and electronic back-ups of documents and records and managing specified document retention schedule. Entering data in physical or electronic records according to specified procedures/systems. Organizing data in a variety of ways to answer questions and create reports in support of management decisions. Answering questions and performing basic functions related to one or more municipal programs or processes. Supporting others in the use and maintenance of designated hardware and software, troubleshooting problems and correcting system issues. Related WorkProviding services in all areas of expense and revenue processing, tracking and reporting. Working with department budget on an entry-level basis. Taking payments over the phone and at customer service desk. Keeping office technology programs current and within City policy. Acquiring advanced knowledge of software applications and the ability to troubleshoot, maintain and expand system functionality. Performing related work as assigned.Training and Experience - RequirementsHS Diploma/GED1-2 years of office experience/customer service or related fieldRelated Titles: Office Support, Bank Teller, Lead Teller, Office Technician, Management Assistant, Executive Assistant, Office Manager, Banking Relations Manager, Administrative Support, Front Desk Manager, Banking Relationship, Customer Relations, Customer Service Representative, Branch Relationship Banker, Retail Manager.

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• Location: Ann Arbor

• Post ID: 38724078 annarbor
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